The consumerisation of IT

Responding to the growing trend for users to bring web enabled gadgets such as laptops, smart phones and iPads into the workplace, an independent technology solutions provider is encouraging companies to accelerate their discussions around this issue as a matter of urgency. With instant messaging and social networking fast becoming a staple of 21st Century office culture, SCC believes that firms need to actively explore their options without delay, to avoid any potential pitfalls.

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Survey reveals vast scale of cloud hacking

An in-depth survey carried out amongst 100 of the elite IT professionals attending this year’s DEF CON 2010 hacker conference in Las Vegas recently revealed that hackers view the cloud as having a silver lining for them. 

An overwhelming 96 percent of the respondents to Fortify Software’s poll at this year’s DEF CON 2010 hacker conference said they believed the cloud would open up more hacking opportunities for them. This is being driven, says Barmak Meftah, chief products officer with Fortify specialist, by the belief that cloud vendors are not doing enough to address the security issues of their services. … Continue Reading

Poor results for IT in this year’s exams

With the release of this year’s GCSE and A level results, the IT industry is calling for a greater emphasis on IT in general and IT security in particular. 

This year’s A level results show that the number of students studying ICT and computing courses is down for the sixth year running, despite there being an overall skills shortage across the UK of skilled IT professionals. Davin Yap CEO of software company comments: “If this worrying trend continues we won’t have any choice but to look oversees to fill the shortfall. … Continue Reading

NASA turns to ITIL for stellar service management

Constantly seeking to develop the way in which the US space and aeronautics agency conducts IT business and service delivery, NASA has adopted ITIL Version 3. It says this strategic evolution is essential to help deliver the outstanding IT services needed by NASA’s scientists and engineers.

NASA acknowledges that the ITIL framework is the agency’s springboard for improving service delivery, mitigating disruptions, increasing productivity and enabling the achievement of IT business objectives. Additionally, ITIL helps NASA to meet the reporting requirements of the US Office of Management and Budget. … Continue Reading

ITIL is NAAFI’s flavour of the month

NAAFI’s newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.

The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill’s Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff in locations worldwide. The NAAFI selected Hornbill’s ‘bite-size’ ITIL software from several other competitive solutions to enable it to implement the core ITIL processes without the cost or complexity of a more comprehensive service management system. Since implementing Supportworks in just six weeks from first demonstration, the NAAFI says it has improved both its service to end users and its IT infrastructure management with the adoption of ITIL best practice.

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