As the global economy begins its recovery and with costs being more analysed and managed than ever before, every organisation is being asked to deliver more, with less resources and for lower costs. A real differentiator is the quality of service and support and if these can be more automated and efficient, the business benefits can make the difference between success and failure as Cherwell managing director Tony Probert explains.
Trusteer, the customer protection company for online businesses, reported today that the vast majority of online banking customers reuse their login credentials to access non-financial and much less secure websites. Trusteer found that 73 percent of bank customers use their online account password to access other websites, and that 47 percent use both their online banking user ID and password to login elsewhere on the Internet. These findings are based on a sample of more than four million users of the Rapport browser security service, many of whom are customers of leading North American and European banks.
SurfRight, a developer of tools that give users more control over their PC security, has announced the results of research that shows that 32 percent of users with up-to-date antivirus software installed on their computers are actually infected with malware.
The survey was conducted between 10th October and 4th December 2009 with 107,435 users who scanned their computer using SurfRight’s HitmanPro 3 Behavioural Scan. While over three quarters of users (78,828) had an up-to-date virus programme installed, some 28,608 users had not. Of even greater concern was that 25,038 (32 percent) of those with the latest antivirus software were found to be infected with malware.
Environmental charity, Global Action Plan, has launched a free Green ICT handbook which it says is packed full of case studies, facts and solutions that can save businesses valuable resources and money. According to the charity, the IT industry is currently responsible for approximately two per cent of global carbon emissions; about the same as the airline industry, hence the importance in acting now to cut these emissions.
A new report, Data Centres Latin America – Competition, Demand Drivers and Growth, from consultants BroadGroup, forecasts sustained sector growth across the region. This is the first report that assesses the Latin America marketplace for data centres and identifies key trends across the seven main markets: Argentina, Brazil, Chile, Colombia, Mexico, Panama and Peru with a total of more than 200 data centres (excluding enterprise data centres).
In these tough economic times, though it’s tempting to include service in the many cutbacks being made across the breadth of an organisation, it is important to remember that it’s precisely service that will keep your current customers and will continue to attract new ones, which is essential in surviving the downturn. The gap in [...]
Avoiding USB risk exposure, John Jefferis, vice president of Ironkey on how to define and enforce an effective USB security strategy.
USB drives, or memory sticks as they are sometimes referred to, are immensely popular and increasingly selected as the weapon of choice by employees looking for flexibility in their working environment. Having proved invaluable in [...]
A strategic IT initiative with many benefits, Phil Van Etten, chief executive of Azaleos outlines why many organisations are waking up to the potential of unified communications.
A couple of years ago the concept of unified communications (UC) was more a vision and hype of the vendor community than reality. Today this vision is slowly maturing [...]
As the world’s largest privately held commercial real estate firm, Cushman & Wakefield recognises the need to create a consolidated service desk. However, five years ago, the situation was very different. As Steve Kennedy, associate director of Cushman & Wakefield recalls.
“The IT service desk was little more than a basic call-logging system, and, even then, [...]
Forrester study shows 108% ROI 
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