Businesses warned to take care when using social media for service delivery

With social media expected to account for 57 percent of all customer engagement over the next five years, businesses are being warned that they must have a greater understanding of the implications of using social media to improve their service management and staff collaboration.

The warning comes from service management experts ICCM Solutions, which believes that too many organisations are not taking enough care when linking traditional internal systems to public social media outlets. This can introduce risks around brand messaging, security and data protection.

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More tech staff working while they commute

Growing numbers of IT and technology staff are extending their work day into their travel time in order to perform their job effectively, according to specialist recruiter Randstad Technologies.

The research of over 2,000 Brits on commuting habits found that the economic downturn has had an impact on the number of IT and tech staff working while they travel. In 2008, before the downturn took hold, just 9% of tech workers said they worked while they commuted, this has risen to 15% in 2013.

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£260m investment in ‘paperless’ NHS

The Government is investing £260m in the NHS for hospitals to replace outdated paper patient notes and prescriptions with online systems as part of a move towards a digital public sector by 2018 and to make patient records available online by 2015.

Under the new system hospitals will be able to develop electronic prescriptions and patient systems, enabling medics from different departments to access patient information quickly and easily. The improvements are also designed to make the NHS safer following eleven deaths last year caused by patients receiving the wrong medication.

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European systems integrators bounce back

After several years of relative stagnation, European Systems Integrators bounced back last year with the total revenues of the top 500 growing 7.91% to reach €146.89bn ($195.95bn). Following revenue declines in 2009 and 2010 and at several times the industry growth rate (according to Gartner overall IT spending rose just 2.1% in 2012) this represents an impressive recovery. Equally impressive was the fact that the recovery was mirrored across almost all European markets with only Greece at – 3.1% recording a significant decline. These are amongst the findings from “Systems Integrators in Europe – The Top 500”, the latest database report from IT Europa.

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Avoiding migration headaches

Research showing that application redundancy and incompatibility can significantly reduce the burden and cost involved in typical corporate migration projects has been published. The research, carried out by Centrix Software amongst Windows XP migration project managers at global organisations, has revealed the following app usage statistics:

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