Deploying the IT service desk
As the global economy begins its recovery and with costs being more analysed and managed than ever before, every organisation is being asked to deliver more, with less resources and for lower costs. A real differentiator is the quality of service and support and if these can be more automated and efficient, the business benefits can make the difference between success and failure as Cherwell managing director Tony Probert explains.







Forrester study shows 108% ROI