The financial crisis in the public sector has highlighted how best practice and innovative use of ITSM tools are helping managers to find creative ways to reduce cost. Patrick Bolger, chief marketing officer at Hornbill Systems explains how Government policy is driving investment in technology.
In the last decade, strategic initiatives like e-Government set a progressive [...]
Andy Ross, CEO of Northgate Managed Services, takes a retrospective look at the challenges faced by IT managed services in 2009 and the prospects for the sector and predictions for the market in 2010.
As the economic downturn continues to drive a reduction in discretionary spend across UK businesses, we have seen a significant shift away [...]
Following the first ever online only live streaming of the England football team’s 1-0 defeat against Ukraine, Blue Coat’s EMEA marketing VP Nigel Hawthorn, looks into the implications that live online video streaming events could have on an organisation’s network infrastructure ahead of this summer’s World Cup.
The 2010 World Cup in South Africa promises worldwide [...]
IT industry blogger Dominic Monkhouse tells us what issues need to be considered to make using cloud computing a viable option.
Cloud computing has been hailed as the future of IT, a way to cut-out the cost of hardware and maintenance, allowing employees to access applications from any location and so on. It can already fulfil [...]
With new research showing Britain lost up to 124 million working hours in just one snow-filled week, many are calling for more home-working to tackle the problem. A survey of over 2,000 adults, carried out by YouGov, found that 74 percent of British workers were affected by the winter conditions, with 45 percent facing travel disruptions.
For many years, the printed employee manual has been the cornerstone of Human Resources. However with the move to digital channels, changing business priorities and the green agenda, they are becoming an expensive anachronism. Analysis by Transversal shows that moving the HR manual online could save UK organisations £297 million and over 100,000 trees.
A study analysing 32 million passwords recently exposed in the Rockyou.com breach has been published. In order of frequent occurrence the most commonly used passwords are:
Public sector and corporate websites could be turning away almost eight million people (17 percent of adults) if they fail to meet the latest accessibility guidelines, according to new figures released by national employment charity Shaw Trust.
The research, conducted for Shaw Trust by YouGov, shows almost one sixth of the population has health conditions, including blindness or visual impairment, colour blindness, hearing impairment, dyslexia or mobility impairment, which make it difficult for them to access and transact on many websites. With this in mind, public sector and corporate IT, HR and communications managers or directors have been urged to seize the opportunity to review their websites against current website accessibility standards.
As we suggested in January’s print issue of VitAL magazine, following leaks late last year of its radical IT plans, the Government has published its wide-ranging IT report outlining the ways in which it intends to save billions per year (perhaps as much as £3.2 billion a year from an annual bill of at least £16 billion) by adopting various IT practices and technologies.
The internal cloud computing strategy, known as the G-Cloud, as outlined by the Cabinet Office minister Angela Smith, will include the concentration of computing power into 10 – 12 highly secure data centres, each costing up to £250m, which will replace more than 500 presently used by central government, police forces and local authorities. For obvious reasons, MI5 and MI6 will keep their data centres separate.
In these tough economic times, though it’s tempting to include service in the many cutbacks being made across the breadth of an organisation, it is important to remember that it’s precisely service that will keep your current customers and will continue to attract new ones, which is essential in surviving the downturn. The gap in [...]
Avoiding USB risk exposure, John Jefferis, vice president of Ironkey on how to define and enforce an effective USB security strategy.
USB drives, or memory sticks as they are sometimes referred to, are immensely popular and increasingly selected as the weapon of choice by employees looking for flexibility in their working environment. Having proved invaluable in [...]
A strategic IT initiative with many benefits, Phil Van Etten, chief executive of Azaleos outlines why many organisations are waking up to the potential of unified communications.
A couple of years ago the concept of unified communications (UC) was more a vision and hype of the vendor community than reality. Today this vision is slowly maturing [...]
As the world’s largest privately held commercial real estate firm, Cushman & Wakefield recognises the need to create a consolidated service desk. However, five years ago, the situation was very different. As Steve Kennedy, associate director of Cushman & Wakefield recalls.
“The IT service desk was little more than a basic call-logging system, and, even then, [...]
Forrester study shows 108% ROI 
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