Over half of IT departments fail to deliver value
A global survey has been published that shows that over half of IT executives believe that their IT systems, processes and services still do not deliver the value expected by the business. The research further underlines the need for organisations to adopt a service value management (SVM) approach to help IT deliver more business alignment.
The global study by Axios Systems found that 64 percent of respondents are unable to provide the business and IT executives with quantifiable metrics demonstrating the value of IT services and assets in real-time. Despite huge investments in IT, it appears organisations still lack the systems, processes and best practice approaches (eg ITIL) for IT management that would help overcome these challenges. As budgets come under close scrutiny, over a third of IT professionals claimed that business decision makers still do not understand the value IT brings to the business.
According to the research, 63 percent of respondents are focused on cost reduction as the principal driver for IT projects over the next 12 months, followed by change management and compliance. When these business drivers are considered, the need for a new, more pragmatic and value-orientated approach to IT becomes increasingly important. Consequently, Axios Systems believes that service value management (SVM) will emerge and grow as an approach for IT executives.
The focus on cost reduction and change management is being echoed in the specific technologies under consideration for the next 12 months. The major projects cited by respondents included CMDB (22 percent), change management (19 percent) and service catalogue (18 percent) deployments. In addition, 16 percent of respondents plan service desk upgrades or replacements. When these projects are taken together it emphasises the focus IT is taking in trying to understand the value of their IT assets, as well as finding ways to reduce costs and support business transformation initiatives.
“Today organisations are looking at ways to have more business driven technology and this is why service value management (SVM), with ITIL at its foundation, is such a priority,” comments Sharon Taylor, ITIL v3 chief architect and chief examiner.
