CA acquires IT service level management specialist
CA Inc has acquired privately-held Oblicore, a leading provider of Service Level Management (SLM) software for enterprises and service providers. According to CA, Oblicore supports and strengthens its ability to set, measure and optimise service levels to meet business expectations across enterprise and cloud environments. Oblicore’s solutions also extend CA’s capabilities in cloud vendor management and assurance of cloud service quality.
Oblicore’s customers include AT&T, ABN AMRO, BT, Cable & Wireless, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems. Oblicore helps these organisations to design, monitor and manage service level agreements across their IT service portfolio in business terms.
“Oblicore’s business-centric approach gives enterprises and service providers better understanding and control over the quality and value of their IT service portfolio,” said Ajei Gopal, executive vice president of CA’s Products and Technology Group. “With Oblicore and the recent acquisitions of NetQoS and Cassatt, CA is leaping ahead in our ability to help customers optimise IT for better business results and capitalise on the emerging cloud computing opportunity.”
“Our success with mutual CA and Oblicore customers shows that together we can help close the gap between business and IT by establishing and measuring service expectations,” said Eric Converse, CEO, Oblicore. “Service Level Management is one of the fastest growing segments in the industry. Delivering Oblicore’s solutions through CA’s thousands of expert sales, services and support professionals will allow us to bring the benefits of SLM to both CA’s vast network of existing customers and a growing global market of new ones.”
EMA research director, Lisa Erickson-Harris comments, “EMA believes cloud computing trends will further increase the demand for service-based management including service level and service value management. Customers are demanding solutions like Oblicore that can offer business-oriented service management including details related to the service contract, collaboration during the negotiation process, and analytics to represent service delivery results in a dashboard format. Oblicore’s strengths are well-suited to bridge the IT/business gap by capitalizing on existing management data, business-driven service definition and analytics to demonstrate service delivery results at each service lifecycle phase.”
