Deskforce signs agreement with ITIL specialist Cherwell

Software as a Service (SaaS) provider Deskforce, has signed an agreement with Cherwell Software that enables Deskforce’s 30,000 installed base to benefit from a complete portfolio of SaaS-based service management solutions, including Cherwell Software’s state-of-the-art SaaS 3.0 ITIL and help desk products, via its established network of Managed Service Partners (MSPs).

Deskforce is a provider of SaaS desktop management tools to the UK and European markets.  As Cherwell’s advanced ITIL technology is also SaaS-based, it provides the perfect complementary technology to Deskforce’s established service management portfolio and consolidates its position as a recognised centre of excellence for SaaS-based applications.

Paul Sadlier, CEO, Deskforce EU, comments:  “Deskforce constantly assesses the market for the latest SaaS-based technologies. We felt that Cherwell’s ITIL technology dovetails perfectly with our existing service management offering. Now, our customers can benefit from a complete end-to-end SaaS-based service management approach that provides cost-effective, bottom-line benefits from day one.”

Tony Probert, Cherwell Software’s European managing director states:  “Cherwell Service Management provides the latest, third generation (3.0) Software-as-a-Service (SaaS) functionality for help desk, service desk and service management environments. The agreement with Deskforce provides powerful synergies for both parties, especially as both companies have put SaaS right at the heart of their central capabilities, belief sets and technological approach.”

www.cherwellsoftware.com