Hudson Hill Consulting Selects Cherwell Software

Cherwell Software has announced that Hudson Hill Consulting, an IT consultancy that supports 100 external customers, has implemented the Cherwell Software Management solution to better track and manage service desk incidents. Incident Management is one of 11 fully-integrated management modules within the Cherwell offering, designed from the ground up using Microsoft’s .NET technology and out-of-the-box ITIL best practice.    

Delivering support to a range of diverse clients, including Boutinot Wines, EM&I and Sale Sharks rugby union premiership team, Hudson Hill Consulting aims to ensure its clients spend the maximum amount of time working and the least amount worrying about IT.  As an outsourced Service Desk provider, Hudson Hill strives to maintain high-quality IT service operations thus reducing service outages that could negatively affect a business.

As a growing company, Hudson Hill wanted a new solution that would help it to easily log and track incidents, problems and change requests; offered a self-service portal to reduce calls and emails to the Service Desk; and one that incorporated social media tools so the Service Desk can proactively share information in multiple ways and receive ‘twincidents’ from users.

“We went to a number of service desk shows and reviewed a number of offerings, but Cherwell stood out,” says Service Desk manager Chris Murphy. “Cherwell is really easy to configure and use.  It’s straightforward, nice and simple and easy on the eyes. It also allows us to track everything in one place on one screen – phone calls, emails, self-service, social media. That was a key factor in our decision making. The support we receive from Cherwell is exceptional. As soon as I ring up with a question or problem, they are right on it, and the team provides good advice in regards to changes and configuration.”