Serena wins Pink Elephant Innovation Award for ITSM
Serena Software’s ITSM solution, Serena Service Manager has been named overall winner of Pink Elephant’s 2011 Innovation of the Year Award.
Serena says its Service Manager is the only ITSM offering on the market that leverages a process-based approach. Linking people with process in orchestrated service management, Serena tackles the current challenges around flexibility, visibility and usability inherent in legacy ITSM solutions.
An important consideration in recognising Serena Service Manager as ITIL innovation of the year is the demonstrated integration of Serena’s service management and release management solutions. Together, Serena Service Manager and Serena Release Manager help bridge the Dev-Ops divide, helping IT organisations ensure that all changes going into production are managed seamlessly, controlled throughout and completely visible.
The just-released Serena Service Manager 3 packs innovative features that further strengthen the Dev-Ops bridge and foster greater collaboration around issue resolution and aid service level management.
“We are thrilled Serena Service Manager has been recognised by Pink Elephant and named Innovation of the Year award winner. Pink Elephant is the preeminent ITSM organisation and to have our technology rise above competing products in such a short period of time is a huge honour, and underscores the value of our ITSM solution,” said John Nugent, president and CEO of Serena Software. “More and more enterprise IT leaders express dissatisfaction with their on-premise ‘ERP-like’ IT service management solutions. The gripe is these systems are complex, costly and difficult to extend and customise. Serena Service Manager is the antithesis of the on-premise ERP approach and can be implemented at one-tenth of the time and cost compared to traditional service management solutions out there.”
