The latest addition to Sunrise Software’s Sostenuto product line, Accelerate, enables small to medium-sized organisations to roll out what it describes as a powerful Service Desk solution quickly at minimal capital cost and without the need for additional resources.
According to Sunrise, Accelerate is specifically targeted at SMEs and builds on the company’s experience and expertise in developing and implementing IT Service Desk solutions for all sizes of organisation across multiple industry sectors. It comes pre-configured with a range of the latest ITIL-verified processes such as Incident, Problem, Change and Knowledge Management and incorporates Event Management and reporting capabilities as standard. The new fast-start package promises to deliver high quality service, quickly and efficiently with inbuilt flexibility to manage third party contracts and track their performance against measurable Service Level Agreements (SLAs).
Geoff Rees, sales director of Sunrise Software, commented: “SMEs are under huge pressure to make the most of their critical but often limited capital and human resources yet still create a robust Service Desk infrastructure that delivers real value to their customers. Sunrise Accelerate is the perfect solution for them. Powered by our market-leading Sostenuto platform, it combines the same advanced functionality with carefully tailored training and consultancy to provide SMEs with a ready-to-use Service Desk that is typically up and running in a matter of days rather than weeks or even months.”
Sunrise Accelerate is customisable and can integrate with other Sostenuto applications including Sostenuto Mobile and Sostenuto’s self-service platform Iguana to create a robust, tightly integrated Service Desk infrastructure.