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The Editor

 

As the editor of VitAL Magazine I think a bit of background is called for!

For over 20 years I’ve been a journalist both writing and editing in many sectors (from investment to aero engineering to aircraft and medical IT and IT Services) and styles – including print and online for publishing and corporate markets. However I have been involved in B2B and technology since the mid-1990s. As a contrast I’ve also written in the arts and crafts space which is, perhaps, not so unexpected as I applaud innovative, creative thought and action.

In my work, I like the people, the ideas, writing commissioning and editing work; in short being a journalist. However, I get less pleasure from administration but it’s important, which is probably why I applaud technology!

More generally, I enjoy people, travel, the creative world, reading, home pursuits and most of all my family. Oh, and I’m quite partial to real ale, red wine and whiskey. Queuing and boring food are less interesting but generally I’m of the opinion that life is as good (or as bad) as you make it.

Last but by no means least, if you have an interesting story to tell, an opinion on anything related to the IT Management arena or indeed any suggestions as to how we can improve the title or the website please do get in touch: +44 (0) 203 056 4599 or john.hancock@31media.co.uk

Thanks!

John Hancock
Editor

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients. Pink [...]

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue. Having attended a recent seminar hosted by the Service Desk Institute (SDI), it reminded me that people [...]

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]