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Professional development programme For IT service managers

November 16, 2011 Archive, News

The itSMF has launched its own professional service management credentialing programme – priSM (Professional Recognition for IT Service Management). Available exclusively to itSMF members, the programme for professional recognition and personal development in the ITSM industry provides a structured path for professional growth while maintaining a registry for professionals to track their continued good standing according to the itSMF. It says the programme will help ITSM professionals better define their career and enhance earning potential by attaining credentials within a measurable framework based on an individual’s existing training, experience, certifications and industry contributions.

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75 percent of UK businesses moving to subscription-based purchasing

November 16, 2011 Archive, News

Senior IT managers across the UK are increasingly looking to purchase business applications via a subscription model, a survey has uncovered. Carried out by research specialists Vanson Bourne, the survey polled 100 senior IT managers in UK Enterprises (minimum 1,000 employees) on their thoughts about purchasing business applications via subscription rather than through capital investments. The survey highlighted that 75 percent of UK businesses have either deployed, or are in the process of deploying, a subscription-based purchasing model for some or all of their business applications. This reflects a requirement for businesses to adapt to changing consumer purchasing habits linked to a market-wide rise in subscription services for consumers.

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Lean IT certification launched

November 16, 2011 Archive, News

APMG has announced the launch of a new certification:  Lean IT. Based on the core principles of Lean, the certification helps IT departments become customer- and value- oriented, removing waste, inflexibility and variability according to the company. Lean IT departments and organisations benefit from increased customer value, eliminated waste, continual improvement and maintain value with less effort it says.

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Reuse still not widespread in IT industry

November 16, 2011 Archive, News

Computer Aid International, the UK registered ICT for development charity, has released findings of the first, in a two part series, of independent research conducted by Vanson Bourne  examining 100 senior IT decision makers in UK companies on their IT disposal practices. The research establishes how companies with 1,000 plus employees dispose of their IT and the factors that influence their disposal methods.

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Consumerisation of IT fuels security fears

November 16, 2011 Archive, News

The results of a global survey of nearly 750 IT professionals on the effect that personal devices have on business found that many (62 percent) IT managers feel they lack the necessary tools to properly manage personal devices. Conducted by Dimensional Research and commissioned by Dell KACE, the survey revealed 87 percent of companies have employees that use some kind of personal device for work including laptops, smartphones and tablet computers; however, they are unable to effectively protect corporate data and intellectual property as well as ensure compliance.

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]