As a parent I’m for ever telling my kids to share, more in a vain attempt to get a bit of peace than as a way of saving precious funds though, it has to be said. Turning our attention to the national problems of the day – rather than my domestic squabbles – our massive public sector has a huge range of IT requirements it must be possible for some of its services to be shared.
Steve White has been playing with IT sandcastles… I’m a fan of Professor Brian Cox. While I already knew most of what he has recently said on the Solar System and the Universe, I can sit with my kids and watch him articulate complicated research results with passion and clarity, and they now understand new things. And one concept which was so beautifully presented recently, in the form of a sandcastle, is entropy.
Is it time for internal IT services to behave more like businesses? Noel Bruton says it’s one of the best ways of overcoming IT’s ‘techie’ culture.
Jonathan Westlake contemplates the significance of Twitter as hit hits the five year mark.
Geraint Lewis salutes the new Master and looks forward to Summer 2014 when Microsoft ends support for Windows XP… The Masters Tournament traditionally marks the start of the golf season as spring arrives in Augusta with an explosion of colour as the blossom on the course bursts into life.
Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]
A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.
Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]