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March 8, 2013 Editor's Blog

There seems to be a degree of optimism amid the gloom as we enter 2013. For a start it seems like the Mayans were wrong (actually as I write this at the end of 2012, the jury is still out on that one!) and we have survived.

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Merry Christmas & a Happy New Year

December 20, 2012 Editor's Blog

The staff at VitAL magazine wish all our readers, contributors and advertisers a merry Christmas and a happy and prosperous 2013.

See you next year

Matt Bailey

Editor

VitAL

Protecting your privacy when Timeline goes online

January 31, 2012 Editor's Blog

It’s almost a contradiction in terms – protecting your privacy on a social network, but since the inception of Facebook and other social media, users have had concerns about protecting their privacy… It seems we want to be social, but there is a limit.

Facebook is currently rolling out Timeline to all its users whether they want it or not. Timeline is the latest way that users let their ‘life story’ be told through pictures and their posts, or as Facebook puts it: “Share and highlight your most memorable posts, photos and life events on your timeline. This is where you can tell your story from beginning, to middle, to now”.

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The power of the app

December 8, 2011 Editor's Blog

These days there seems to be an app for everything. There are 20 or so ITIL ones for a start as well as a handful of ITSM ones. So I guess we can expect the march of the app to continue in 2012. In the January/February issue of VitAL we will feature a round-up of opinions from leading industry experts, but it is already clear that apps are making their mark.

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No Email Day

November 4, 2011 Editor's Blog

A week from today (Friday 11 November or 11.11.11) has apparently been designated ‘No Email Day’. The instigator of No Email Day, a chap called Paul Lancaster (http://www.slideshare.net/lordlancaster/no-email-day-by-paul-lancaster) seems to be promoting the idea that by spending a day ignoring our email that this will somehow help us to attain that most elusive of goals – an empty inbox.

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Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years. 

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor.

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]