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Protecting your privacy when Timeline goes online

January 31, 2012 Editor's Blog

It’s almost a contradiction in terms – protecting your privacy on a social network, but since the inception of Facebook and other social media, users have had concerns about protecting their privacy… It seems we want to be social, but there is a limit.

Facebook is currently rolling out Timeline to all its users whether they want it or not. Timeline is the latest way that users let their ‘life story’ be told through pictures and their posts, or as Facebook puts it: “Share and highlight your most memorable posts, photos and life events on your timeline. This is where you can tell your story from beginning, to middle, to now”.

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The power of the app

December 8, 2011 Editor's Blog

These days there seems to be an app for everything. There are 20 or so ITIL ones for a start as well as a handful of ITSM ones. So I guess we can expect the march of the app to continue in 2012. In the January/February issue of VitAL we will feature a round-up of opinions from leading industry experts, but it is already clear that apps are making their mark.

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No Email Day

November 4, 2011 Editor's Blog

A week from today (Friday 11 November or 11.11.11) has apparently been designated ‘No Email Day’. The instigator of No Email Day, a chap called Paul Lancaster (http://www.slideshare.net/lordlancaster/no-email-day-by-paul-lancaster) seems to be promoting the idea that by spending a day ignoring our email that this will somehow help us to attain that most elusive of goals – an empty inbox.

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Adios Steve Jobs

October 10, 2011 Editor's Blog

With the passing of Apple chief executive Steve Jobs, one of the true great and original minds of our age has gone. I realise that this is a tribal field and people have their allegiances, but as a user of both Apple and Microsoft products over my illustrious career I have to state that my personal preference is for Apple on the whole – for the usual reasons of stability and resistance to viruses – although clearly you pay a rich premium for these benefits and the slick looks and perhaps a more hard-nosed, technical approach might have impacted my wallet less over the years. 

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Product News

Tackling contemporary challenges

February 23, 2012

BMC Software has announced the availability of the winter release of its cloud-based Remedyforce Service Desk solution, which it says includes innovative new capabilities for service request management and the integration of social media and external sources into a truly modern knowledge management system. Both additions provide even higher levels of productivity for end users, [...]

Hudson Hill Consulting Selects Cherwell Software

February 23, 2012

Cherwell Software has announced that Hudson Hill Consulting, an IT consultancy that supports 100 external customers, has implemented the Cherwell Software Management solution to better track and manage service desk incidents. Incident Management is one of 11 fully-integrated management modules within the Cherwell offering, designed from the ground up using Microsoft’s .NET technology and out-of-the-box [...]

Free IT support for Start-ups!

February 23, 2012

IT SmartDesk has made its Social IT Support platform free to start-up companies. The company says small organisations often can’t afford to employ a dedicated IT support person, and end up paying for outsourced help which can prove expensive. According to the company, IT SmartDesk enables community-based IT support within the organisation, reducing its dependency [...]

Serena wins Pink Elephant Innovation Award for ITSM

February 23, 2012

Serena Software’s ITSM solution, Serena Service Manager has been named overall winner of Pink Elephant’s 2011 Innovation of the Year Award. Serena says its Service Manager is the only ITSM offering on the market that leverages a process-based approach. Linking people with process in orchestrated service management, Serena tackles the current challenges around flexibility, visibility [...]

Mobile product for Field Service market

February 23, 2012

IRIS Accounting & Business Solutions is shaking up how field service operatives conduct their business by launching IRIS Service Mobile, a new solution that enables field service operatives to access their IRIS service management solution from Android mobile devices, including smartphones and tablets.