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IT Decisions 2010

December 1, 2009 Events

IT Decisions 2010 is a single time-effective event, offering independent perspectives, practical advice and real-life examples of the IT developments that really matter.

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360°IT: A Date for your Diary in 2010

December 1, 2009 Events

Show                360°IT

Date                 22nd – 23rd September 2010

When                1st Annual

Venue               Earls Court

Website            www.360itevent.com

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Finalists announced for the 2009 itSMF UK IT Service Management Industry Awards

October 29, 2009 Events

The itSMF UK is very proud to announce the finalists for this year’s prestigious IT Service Management industry awards. The winners for each of the eight highly competitive categories will be announced at the Awards dinner held at the Birmingham Hilton Metropole on the evening of Monday 9th November – during the itSMF UK’s world leading conference on IT Service Management.

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itSMF UK 2009 Conference

October 22, 2009 Events

Optimising IT services for business success

Last year’s itSMF Conference was rated ‘the best yet’ by its members, with approximately 1,200 attendees from over 45 nations. This year’s event, at the Hilton Birmingham Metropole on 9th-10th November, promises to be even better. We take a closer look.

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]