IT Decisions 2010
IT Decisions 2010 is a single time-effective event, offering independent perspectives, practical advice and real-life examples of the IT developments that really matter.
IT Decisions 2010 is a single time-effective event, offering independent perspectives, practical advice and real-life examples of the IT developments that really matter.
Show 360°IT
Date 22nd – 23rd September 2010
When 1st Annual
Venue Earls Court
Website www.360itevent.com
The itSMF UK is very proud to announce the finalists for this year’s prestigious IT Service Management industry awards. The winners for each of the eight highly competitive categories will be announced at the Awards dinner held at the Birmingham Hilton Metropole on the evening of Monday 9th November – during the itSMF UK’s world leading conference on IT Service Management.
Optimising IT services for business success
Last year’s itSMF Conference was rated ‘the best yet’ by its members, with approximately 1,200 attendees from over 45 nations. This year’s event, at the Hilton Birmingham Metropole on 9th-10th November, promises to be even better. We take a closer look.
Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]
A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.
Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]