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Unlocking security for IT

May 31, 2013 Features
Unlocking security for IT

As companies man the barricades against a new wave of cyber attacks, governments, security consultancies and experts around the world are launching initiatives and opening up new fronts in the war against the hackers. VitAL editor Matt Bailey canvassed opinion from the IT security industry about what you can do to make sure you are ready for the challenge.

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Achieving more with fewer clicks

May 31, 2013 Features
Achieving more with fewer clicks

Software tools should be all about doing more with less. As we come out of a long, hard winter here in the UK, David Brown, internal sales team manager at TopDesk suggests it’s easier to book that longed for holiday in the sun if you can trust the Service Management tools and staff you leave behind; and you can rest easier if you know that shared functionality is saving the company money too.

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Real-time IT management

May 31, 2013 Features
Real-time IT management

With a no-frills approach to delivering an IT management portfolio with value and functionality at its heart, ManageEngine is getting to grips with today’s game changing technologies. VitAL speaks to the company’s european director, David Howell.

ManageEngine sets out its stall with what it calls a no-frills focus on delivering an enterprise-class IT management portfolio, with value and functionality at a fraction of the price of other suppliers. It serves more than 72,000 established and emerging enterprises – customers with IT infrastructures that it says are far more dynamic, flexible and elastic than ever before.

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Making the case for consumerisation

May 31, 2013 Features
Making the case for consumerisation

If business applications take on more of the characteristics of consumer devices like tablets and smartphones, then users will find it much easier to adopt new systems. Geoff Rees, sales director at Sunrise Software explains why the consumerisation of business applications is a necessary step on the path to change.

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CMDB implementation: A tale of two extremes

March 13, 2013 Features
CMDB implementation: A tale of two extremes

In this feature, Arvind Parthiban, marketing manager – ITSM at ManageEngine, discusses the various ways to successfully implement and deploy the Configuration Management Database (CMDB) and how the rest of the IT organisation can also benefit from its advantages.

One of the ‘quality problems’ you might have as your business grows is the challenge of managing all your resources. As your IT assets expand, it is difficult to ascertain exactly what and where they all are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if they are down, responding poorly or slowly, or if they are jeopardised by security threats.

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Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years. 

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor.

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]