The concept of cloud computing has been around for so long now, it is inevitable that all of us are using it to some degree but can we be sure of the service we are receiving and does it really meet our requirements? Associate IT director for Infrastructure at Aston University, Trevor Bayliss finds out.
After all the hype and discussion, cloud services are moving from concept to reality, and CIOs now have to make decisions on where data should be stored. David Akka, managing director, Magic Software says that a hybrid may be the best option.
Cloud computing’s adoption rate is quickly accelerating and, spurred by organisations’ need to enable growth and reduce costs, it’s now transitioning from the very early adopters, to an early majority phase in the technology adoption lifecycle. It’s seen by many CIOs as the next logical solution, as capital expenditure is replaced with operational expenditure and users benefit from the economies of scale that cloud computing brings.
It’s time to get to grips with people-intensive IT processes and shift IT spend from ‘keeping the lights on’ to strategic and business-enabling IT projects, says Mark Lyttle, chief executive of Fusion Business Solutions.
In the current climate, increasing IT spend is very difficult and can often only be achieved by reducing the amount spent on IT operations, or so-called ‘keeping the lights on’. While one-off cost-cutting provides a starter, the real gain is in improving IT efficiency – but how easy is this to achieve?
To successfully present improvement value, an ITSM return on investment report must come out of the silo to reach beyond the boundaries of IT and demonstrate operational improvement values. Andrew Brummer of ICCM Solutions reports.
Measuring a return on investment (ROI) for any part of a business can be a strain at the best of times. The complexity increases if it means altering legacy decisions or apparent established wisdom. For an organisation to work truly effectively it must realise and tackle its operational efficiencies and present relevant value; return on investment, value on Investment, or total cost of ownership, generically referred to as the ROI report.
Low-cost wireless links reduce installation and maintenance costs and provide mobility; however, designing an effective wireless-networking solution requires an understanding of today’s complex wireless technologies, their benefits, and their trade-offs. Martin Poppelaars of Lantronix makes the case.
Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]
A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.
Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]