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Survey dispels ‘myths’ about Consumerisation of IT

January 25, 2012 News

A report titled Dispelling Six Myths of Consumerisation of IT, based on a survey of more than 600 senior business and IT leaders conducted in 17 countries has been published by managed services provider Avanade. According to the company the report challenges commonly held beliefs about the consumerisation of IT – including executive perspectives on Millennials as the driving force, employee brand preferences, and hesitance of business leaders to embrace the trend. The report also found an unstoppable shift in the use of consumer technologies in the workplace and significant IT investments being made to manage this trend. Globally, 88 percent of executives report employees are using their own personal computing technologies for business purposes today.

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EXIN maintains role in ITIL certification

January 10, 2012 News

Independent global examination institute EXIN has renewed its contract with the APM Group regarding ITIL certification for professionals. The contract covers both the delivery of ITIL examinations and the accreditation of ITIL training organisations. With this contract renewal  EXIN says it will continue to play a leading role in ITIL certification. 

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A third of companies use irresponsible IT disposal methods

January 10, 2012 News

Computer Aid International, the ICT for development charity, has released the findings of its independent research conducted by Vanson Bourne, which examines the IT disposal practices of 100 senior IT decision makers in UK companies with more than 1,000 employees.

The research found that although data security is the primary concern (68 percent) when decommissioning IT equipment, only 61 percent of companies currently data wipe all of their redundant computers. Ensuring that all data is removed from hard drives is essential. By not doing so, companies could fail to comply with the Data Protection Act leaving customers open to fraud and also put their intellectual property at risk. … Continue Reading

IT systems integration and business intelligence are greatest barriers to growth

December 21, 2011 News

IT systems integration and business intelligence are the biggest barriers to growth for upper mid-sized UK organisations, according to a survey by Sourceforconsulting.com in partnership with Advanced Business Solutions. Source surveyed senior IT, finance and human resources professionals from nearly 100 upper mid-sized organisations.

The survey, ‘Firing the engines of growth’, was carried out in response to the Confederation of British Industry’s (CBI’s) recently-published report which claims that upper mid-sized businesses (those with 250 – 500 employees) are Britain’s “forgotten army”. The Source survey investigated the barriers to growth faced by upper mid-sized organisations, which are also the most productive sector of the economy, and what might be done to overcome these barriers.

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BCS supports best practice at the itSMF Awards

December 21, 2011 News

David Bingham, an ITIL solution architect, at Wipro, was recently announced as the winner of the Submission of the Year award sponsored by BCS, The Chartered Institute for IT for his paper: “The 9 Stepping Stones to Meaningful Service Strategy”.

Bingham collected the award, part of the itSMF service management industry awards, at a prestigious Awards Dinner, at the Novotel London West. The awards recognise outstanding achievements and significant contribution to the world of IT Service Management, showcasing the people and organisations that are at the forefront of the IT Service Management industry.

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]