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Nearly half of SMEs use cloud services

December 1, 2011 News

A new study has revealed that small and mid-sized buinesses (SMBs) continue to embrace advanced technology – including tablet computers, cloud services and virtualisation technology—at a rapid pace. According to the results of the recently released Spiceworks State of SMB IT survey, nearly half of SMBs have adopted tablet computers and cloud services, while IT budgets for the second half of 2011 saw the greatest jump in more than two years and that IT departments are continuing to add to their staff.

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Seasonal environmental advice

December 1, 2011 News

This time of year is a great opportunity to promote your values and encourage eco-friendly behaviour that will hopefully last long after the hangover has passed. Here are some top tips from environmental IT charity Global Action Plan for making your office Christmas a sustainable one.

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Corporates show the way for public sector IT

December 1, 2011 News

Cash-strapped public service departments can take lessons from the office management practices of global companies like ORC Group and The Grass Roots Group in delivering real savings ‘on the ground’. Cameron Kiss, London office administrator of finance software company ORC Group says departments should look for low-cost office software products that do more: “I always have too much to do, so time-saving is crucial. A software product that saves me time is a bit like a washing machine for a multi-tasking housewife. For example, I don’t organise staff holidays by hand any more. I just input data once and my software produces customised rosters and reports. This package, Holiday Scheduler, has freed up hours of my time.”

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UK employers out of touch with ‘Generation Facebook’

December 1, 2011 News

Employers who impose strict policies against the use of social networking tools designed for business are at risk of alienating ‘Generation Facebook’ from joining their organisation. Nearly half (47.8%) of  younger workers (aged 16 – 24) claim they would not work for companies  who impose such measures, according to new research from hyphen, the recruitment solutions provider.

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IT volunteers needed to help homeless people this Christmas

November 30, 2011 News

Specialist volunteers are urgently needed to donate their skills to help homeless people in London over the festive season as part of Crisis at Christmas, running from Friday 23 December – Friday 30 December 2011.

Up to nine temporary centres will be set up in London by Crisis, the national charity for single homeless people, as part of Crisis at Christmas. The centres will provide vital companionship and hot meals for homeless and vulnerably housed people as well as essential services like health checks, housing advice, training and further education opportunities.

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Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]