NASA turns to ITIL for stellar service management

Constantly seeking to develop the way in which the US space and aeronautics agency conducts IT business and service delivery, NASA has adopted ITIL Version 3. It says this strategic evolution is essential to help deliver the outstanding IT services needed by NASA’s scientists and engineers.

NASA acknowledges that the ITIL framework is the agency’s springboard for improving service delivery, mitigating disruptions, increasing productivity and enabling the achievement of IT business objectives. Additionally, ITIL helps NASA to meet the reporting requirements of the US Office of Management and Budget. … Continue Reading

ITIL is NAAFI’s flavour of the month

NAAFI’s newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.

The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill’s Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff in locations worldwide. The NAAFI selected Hornbill’s ‘bite-size’ ITIL software from several other competitive solutions to enable it to implement the core ITIL processes without the cost or complexity of a more comprehensive service management system. Since implementing Supportworks in just six weeks from first demonstration, the NAAFI says it has improved both its service to end users and its IT infrastructure management with the adoption of ITIL best practice.

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Pay as you go cloud hosting

Customers can now get what is thought to be the UK’s first truly fixed-price pre-pay cloud hosting service that fully utilises VMware’s Resource Pool capabilities.

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Optimising your assets

FrontRange SolutionsTM has launched License Manager 3.1.1, which it says is designed to help users drive down software costs and risks through better visibility and optimised use of available assets.

The software features a new data collector designed to import software audit information into License Manager from the Microsoft System Center Configuration Manager (SCCM) 2007 solution.    This will enable organisations that invested in SCCM to record and reconcile their license entitlements against the actual software installed across the network.

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Mitigating the risk of insider threats

Imperva has launched a File Security product line, the latest addition to its SecureSphere Data Security Suite. SecureSphere File Firewall prevents unauthorised access to unstructured data residing on file servers, network attached storage (NAS). Its File Activity Monitoring (FAM) allows enterprises to monitor access to sensitive file data, establish an audit trail for compliance and reduce data access rights to a business need-to-know level. With this product expansion, Imperva’s data security suite helps enterprises protect not only web applications and databases but file systems as well.

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