New NetSupport DNA mobile app delivers uninterrupted access to key IT asset data!

- Desktop and Asset Management software specialist NetSupport announces the immediate availability of the NetSupport DNA mobile console app – giving your IT support team and field engineers continuous access to essential customer PC data via their mobile devices.

Delivering a wealth of data for the target machine, NetSupport DNA is recognised as providing one of the most comprehensive and detailed hardware inventory modules available on the market today. Compatible with Android phones and tablets, iPhone, iPad and iPod Touch, the new DNA mobile app connects with your central DNA inventory database, giving you access to accurate, up-to-the-minute asset management data wherever you are.

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Business intelligence experts harness evolution of information analysis

IT service management company, RMS Services, is providing business with better decision making tools with the launch of RMS Vision. This addition allows companies to make fast business decisions without cumbersome information collation by providing the ability to access and analyse all information immediately and intuitively.

RMS Vision combines a powerful keyword search engine, with comprehensive graphical reporting to deliver real‐time business intelligence and analytics on terabytes of data, eliminating data silos and permitting unrestricted cross‐dimensional associations between data entries and spanning multiple data sources.

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Power management saves South Lanarkshire £40,000 in energy costs

South Lanarkshire Council is using device power management software from Verismic Software to save £40,000 per annum in energy costs relating to its 4,500 desktop and laptop PCs in use at multiple sites across the region. Successfully in use for one year following a gradual, staged deployment, the software delivered return on investment (ROI) to the Authority in less than 12 months.

The software also generates monthly savings reports, which can be shared with the Authority’s head of IT, management and ‘green team’ for further review. The energy savings contribute to the Authority’s Carbon Management Plan, which includes aims to help the Council cut its carbon emissions, reduce its environmental impact and improve its reputation within the community. … Continue Reading

University without walls

RES Software, a dynamic desktop solutions specialist, has announced that Kingston University has selected its RES Workspace Manager to create and manage desktop environments across its virtual and physical desktop infrastructures. On completion, the solutions will be responsible for controlling user workspace settings for over 25,000 students and more than 2,500 staff at the university.

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The hidden gems of the service desk

As modern enterprises grow, so does the complexity of their IT systems in supporting their business activities; something which was recognised by South Africa’s leading systems integrator, Bytes Systems Integration. As a direct result of needing to streamline and improve its customer support operations, and recognising the business’ need to create value added services to its product portfolio, Bytes embarked on the deployment of a progressive IT service management strategy with ICCM Solutions.

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