Healthy service
As project CLIO (Common Language for IT Organizations) aligns all IT services at global healthy food brand Danone, VitAL editor Matt Bailey spoke to Danone IS manager SEE (South East Europe) and Clio Competence Center Aurelian Sin and InfraVision project manager Martijn Adams.
Back in September 2008 we reported that global healthy foods brand Danone was taking unprecedented control of its IT processes through automation, integration and ITIL best practice with the roll out of BMC Service Desk Express Suite from InfraVision. The roll out gave the Danone IT organisations at 253 sites, across 13 time zones and in 11 different languages increased service desk performance, manageability and organisational alignment.


Migration to the cloud offers a range of financial and operational benefits to those involved in IT service management, not least the opportunity to start from scratch with totally integrated, virtualised systems. As EMC launched EMC Ionix to help ease this migration, VitAL editor Matt Bailey spoke to EMC Ionix ITSM specialist John Murnane and the company’s regional vice president EMEA, Colin Murray.
nies are now looking beyond the basics to get the ‘X factor’ from their ITIL/ITSM investments in terms of getting more ‘bang for their buck’ and demonstrable business value. This means looking at the big picture and not just at short-term solutions. Horizon21 has invested for both today and the longer-term with EMC’s ITSM solution.




Forrester study shows 108% ROI