A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
Adam Maurice is founder and managing director of The Internet Group an IT managed service provider. Although only 28, he has been working in the IT industry since 1999, when he was still at school…
VitAL: Name, company and job title please? Married? Kids?
Adam Maurice: I’m Adam Maurice, Managing Director of The Internet Group Ltd. I am married with one daughter.
It is an exciting time for FrontRange, with the recent launch of its SaaS2 software-as-a-Service solution as well as new versions of its IT Asset Management on-premise products. VitAL caught up with the company’s vice president, EMEA, Ian McEwan.
With the rise of virtualisation and cloud computing has traditional Service Management become outdated? VitAL spoke to Matt Bateson, Principal Consultant, about the launch of ITSM 2.0, a Next Generation Service Management framework developed using VMware technology, and designed for the cloud era.
The secret of my success – Geoff Collins, product manager, 1E
VitAL: Name, company and job title please? Married? Kids?
Geoff Collins: Geoff Collins, product manager at 1E for our new AppClarity software efficiency solution. I’m lucky enough to be married to a wonderful woman and we have a beautiful, clever and funny 18 month old daughter.
Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]
A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.
Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]
