Healthy service

As project CLIO (Common Language for IT Organizations) aligns all IT services at global healthy food brand Danone, VitAL editor Matt Bailey spoke to Danone IS manager SEE (South East Europe) and Clio Competence Center Aurelian Sin and InfraVision project manager Martijn Adams.

Back in September 2008 we reported that global healthy foods brand Danone was taking unprecedented control of its IT processes through automation, integration and ITIL best practice with the roll out of BMC Service Desk Express Suite from InfraVision. The roll out gave the Danone IT organisations at 253 sites, across 13 time zones and in 11 different languages increased service desk performance, manageability and organisational alignment.

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Stephen Clarke – Truancy Call Ltd

VitAL: Name, company and job title please? Married? Kids?

Stephen Clarke: Stephen Clarke, managing director, Truancy Call Ltd. Two children aged 10 and 4.

VitAL: What got you started in IT?

SC: I have always had an interest in IT since owning my own Sinclair Spectrum in the 1980s. This progressed as I got older and I dabbled in computer programming for a while with a thought that I may want to move into that area but it was marketing that took my interest and after completing a marketing degree I worked for a period as a marketing manager for an insurance company. However, Marketing and IT were my passions so within a few years I moved sideways to take up a product manager role within Truancy Call Ltd and quickly progressed to director and then managing director. It helps to have logical mind when liaising with the technical people in the company and I certainly think my passion for IT helps

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The secret of my success, Trewin Restorick – Global Action Plan

Last month our cover story was an interview with Trewin Restorick, chief executive of independent environmental charity Global Action Plan. The charity, which Trewin founded in 1993, runs programmes to reduce carbon emissions, energy consumption and waste with businesses, schools, community organisations and households. Restorick is the chair of the Environmental IT Leadership Team (EILT); a trustee for Sustainability and Environmental Education; and co-chaired Defra’s Compact Group. He has been trained as one of Al Gore’s UK Climate Change Ambassadors and is a frequent media commentator on environmental issues.

Here he reveals that while perhaps he’s no ICT expert, he does enjoy Channel 4 sitcom The IT Crowd and the odd pint… and he has certainly got serious ambitions!

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The next generation of IT management

Migration to the cloud offers a range of financial and operational benefits to those involved in IT service management, not least the opportunity to start from scratch with totally integrated, virtualised systems. As EMC launched EMC Ionix to help ease this migration, VitAL editor Matt Bailey spoke to EMC Ionix ITSM specialist John Murnane and the company’s regional vice president EMEA, Colin Murray.

Is migration to the cloud inevitable? Many of the pundits would have us believe it is and the arguments in favour are certainly persuasive. In an early bid to ease the passage of IT service management into the cloud, EMC has launched a family of products for the virtualised data centre that it calls EMC Ionix. It says this range of IT management software will help customers accelerate their migration from physical to virtual IT and on into cloud infrastructures.

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More bang for your buck

Companies are now looking beyond the basics to get the ‘X factor’ from their ITIL/ITSM investments in terms of getting more ‘bang for their buck’ and demonstrable business value. This means looking at the big picture and not just at short-term solutions. Horizon21 has invested for both today and the longer-term with EMC’s ITSM solution.

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