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Secret of My Success – Rik Prins Managing director, TOPDesk UK

March 8, 2013 Profiles

VitAL: Name, company and job title please? Married? Kids?

Rik Prins: Rik Prins, managing director for TOPdesk UK, living with my partner Larissa in South East London and we have two kids under the age of five.

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Secret of my success – John Lunt , managing director, Certero

October 19, 2012 Profiles

VitAL: Name, Company and job title please? Married? Kids?

John Lunt: John Lunt, managing director at Certero – a leading specialist in software asset management and PC power management solutions. Married to my lovely wife, Dianne and we have two very inspiring twins, Rachel and Jack.

 

VitAL: What got you started in IT?

JL: While working for BT in accounts, I became involved in a project to computerise the manual telex and private wires systems onto an SBC (small business computer). I seemed to have an aptitude for the task and ended up successfully completing most the work. This was noticed and I was offered a role in the Mainframe Computing section of BT, which I accepted. One of the best decisions I ever made.

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The secret of my success – Andy Jones, director of service development and marketing strategy at Xerox Europe

August 24, 2012 Profiles

VitAL: Name, company and job title please? Married? Kids?

Andy Jones: Andy Jones, director of service development and marketing strategy at Xerox Europe. Married with four kids who we are busily trying to get off the ‘payroll’ so we can get on with our lives!

 

VitAL: What got you started in IT?

AJ: My background is in design engineering. In the early ’80s I got involved in and fascinated by computer simulation and CAD. After setting up a CAD consulting group at Brunel University I was recruited by a big US software company called Computervision which really got me into the IT business.

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The secret of my success – Ian Mc Ewan, Vice president EMEA, FrontRange Solutions

March 30, 2012 Archive, Profiles

VitAL: Name, company and job title please? Married? Kids?

Ian McEwan: Ian McEwan, vice president, EMEA for FrontRange Solutions. I’m married to Jane and have four boys aged from nine to 19 years old.

 

VitAL: What got you started in IT?

IM: It was an accident. I wasn’t enjoying being in the family business. Engineering didn’t inspire me. So I went off to do rock climbing and skiing. Then I realised that one day I’d have to be sensible and grow up so I started in pre-sales at Magic Solutions, supporting their Helpdesk offering.

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The secret of my success: David Wilson, Service Desk manager, East Coast Main Line Trains.

February 24, 2012 Archive, Profiles

 VitAL: Name, company and job title please? Married? Kids?

David Wilson: Name: David Wilson. I currently work for East Coast Main Line Trains as Service Desk Manager. I have a lovely wife who I’ve been married to for five years, a three year old son and a new baby due in five weeks!

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Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years. 

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor.

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]