Best of both worlds

According to Ian McEwan, 2011 is an incredibly exciting year for FrontRange Solutions, With the launch of its SaaS ITSM solution, the company can now offer either a cloud-based or on-premise solution to cusotmers. Here he tells VitAL what is driving the company and where it is going.

Over the years, FrontRange Solutions has created some well-known brands with its HEAT helpdesk and GoldMine customer relationship management solutions, but what’s the real driving force behind the company today? Ian McEwan Vice President EMEA at FrontRange Solutions offers an update on what’s new at FrontRange and where the company sees itself in the future.

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The 90:10 promise

Promising 90 percent of the features at ten percent of the price of your rivals is certainly a bold move. VitAL spoke to David C Howell, European director of Zoho Corp about Manage Engine and its 90:10 promise.

 Manage engine set out to build low cost, easy to use, efficient enterprise IT management solutions for all types and sizes of customer. It claims that its 90:10 promise gives you 90 percent of the features of software from the big four (that is: IBM, HP, BMC, CA) at ten percent of the price. But Manage Engine’s journey into the IT management solutions space has been far from conventional.

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The secret of my success – Andrew Scott

Andrew Scott, group manager of IS Systems, Allocate Software plc

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Secret Of My Success – Andrew Byrom

Andrew Byrom, support services manager, ICT Services, Leeds City Council 

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The gold standard

After 50 years serving industry as the ‘Gold Standard’ in organisational issue resolution Kepner-Tregoe has chosen Operational and Service Excellence as its core vertical markets which can only be good news for IT Service Management. Regular VitAL columnist and the company’s global application manager, Steve White explains their philosophy.

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