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The best of both worlds

March 8, 2013 Features, Thought Leadership
The best of both worlds

If fully embracing the Cloud is a step too far for your Service Management operation, perhaps a hybrid approach is what’s required. VitAL speaks to the vice president and general manager of FrontRange’s Cloud Business Unit, Kevin Smith about why, for many, a hybrid approach is preferable.

For many Service Management organisations the idea of placing its software and data entirely in the Cloud is a step too far as of 2013, and yet they may wish to exploit some of the many benefits of a cloud-based operation. FrontRange believes it holds the answer in its HEAT hybrid ITSM solution.

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Ensuring infrastructure resilience in an online world

August 5, 2011 Thought Leadership

Server outages at global ISPs may be an extreme case, but they illustrate the challenge faced by businesses that are shifting a growing proportion of their information and transaction infrastructure online – often to cloud based computing. The growth in cloud computing is one example of the trend towards ever greater reliance on the Internet. Moving to the cloud and making use of virtualised servers makes sense financially, but organisations need to be aware of the inherent risks, and ensure they are prepared for infrastructure failure when it comes.

ISF’s Threat Horizon 2012 report highlighted infrastructure failure as one of its top 10 threat scenarios. The report highlights how companies have come to rely on Internet only sales channels and mechanisms, to the extent that most people only have one way to perform their day-to-day transactions. Poor Internet resilience, especially at pinch points in the network, results in frequent and sustained regional Internet outages and prolonged loss of service. The threats to business come from loss or damage to communications links or services – often as a result of under-investment in infrastructure – and from malfunctioning equipment, associated with a lack of resilience.

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The year Enterprise Mobility takes off

August 1, 2011 Thought Leadership

Regardless of industry or size, mobilising the enterprise is imperative for businesses and, says David McLeman, managing director at Ancoris, can transform an organisation and offer competitive business advantage

In 2011 enterprise mobility is truly taking off. Powerful smart phones are becoming the norm, while more powerful tablet PC’s such as the Apple iPad, Android-based Samsung Galaxy Tab and the Research In Motion (RIM) PlayBook are set to make major inroads into the corporate market over the next 12 months. Better, more powerful devices that allow mobility, plus increased bandwidth, have created a platform for mobile business applications.

The companies that will succeed in tomorrow’s economy will be the ones who embrace mobility. Organisational leaders will be able to provide their employees with the resources to work at any time, from any location and from any device.  Enterprise mobility gives employees flexibility, which makes for a happier, more productive staff. However, devices such as smart phones, laptop’s and tablet PC’s only allow mobility. Effectively utilising this mobile capability relies upon there being a platform that allows employees to make the most of the virtual environment.

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The 5 Golden Rules for success in Outsourcing

July 29, 2011 Thought Leadership

The outsourcing model now embraces all industries. Philip Lieberman President and CEO of Lieberman Software points out that, if you intend to join the risk-takers there are a few things you need to do to avoid disaster.

The rush to embrace the outsourcing model started in the USA with the Insurance Industry’s decision to promote commodity pricing and as everyone knows, when your core product becomes a commodity you have to slash costs. The industry then moved to reduce expenses by outsourcing their IT operations and the trickle soon became a flood that embraced all industries.

Outsourcing has worked well for some companies, but it can also lead to business damaging disasters. The problem is, if outsourcers fail, you’re left holding the baby without the resources to care for it. There is little margin for error in choosing an outsourcer as we found in a recent survey at InfoSecurity 2011. LINK. We discovered that 77% of IT professionals surveyed said that their outsourcers had made up work to earn extra money.

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Controlling the complexity

February 8, 2011 Features, Thought Leadership
Controlling the complexity

Imagine being able to control the whole IT estate – in all its every increasing complexity – using a single visual management suite. This is what ASG is offering with its Enterprise Automation Management Suite (EAMS) solution. VitAL editor Matt Bailey spoke to ASG VP marketing and communications Tony Perri about the capabilities of EAMS and a milestone metadata  management project at eBay.

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Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years. 

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor.

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]