Premier league solution

Premier Incorporated chose ServiceWise from TechExcel over a number of other solutions during its quest to bring process consolidation and automation to its IT services team.

Serving more than 2,000 US hospitals and 53,000-plus other healthcare sites, the Premier healthcare alliance and its members are transforming healthcare together in the USA. Nearly 200 hospitals and health systems created and entirely own Premier Alliance.

Background

The key objective for Premier’s CITS (Corporate Information Technology Services) Group was to implement a Help Desk solution that would provide application and technical support for its internal customers (employees). However, the vision of the CITS Group transcended the traditional ‘Break / Fix’ Help Desk as they wished to provide a centralised Service Desk that could streamline and automate business processes to benefit all its business units.

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Can you lower support costs while improving service levels?

With the economic climate likely to remain unsettled for a while yet, IT departments are still faced with the dilemma of how to cut their cloth while continuing to provide the quality of service expected by their customers. Chris Lovesey, marketing manager at NetSupport, provides a timely reminder of the steps organisations can take to enable them to deliver ‘more with less’.

David Cameron’s recent stark message to government departments outlining the extent to which they will need to cut costs will not have been lost on the wider business community. In fact, in all probability, private sector organisations have no doubt become past masters at tightening their belts, and until we start to see tangible evidence that the new coalition’s plans are going to deliver the required results, the belt is likely to remain firmly buckled!

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A GPS for your business

Anytime, anywhere information technology. Today’s planes and cars are equipped with GPS devices that can proactively warn you the moment you veer off course. Tony Probert, European managing director of Cherwell Software says the same peace of mind is now available for the IT professional.

Accurate, timely and available data is the key to a successful organisation, without easy access to critical information how can any organisation know its current status and be in a position to make decisions about what actions it needs to make on a day to day basis.

Information technology is experiencing a ‘revolution’ with the development of web technologies and the increasing capabilities of smartphones – they are changing the rules of the game in the way we receive and respond to critical information. Access to real time information can help organisations react immediately to situations and events that impact their business, delivering real time course correction data and creating a business GPS system.

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Conquering the hurdles of managing IT production

I was recently speaking with Andy Howell about his training plans for the next few years. Andy (see breakout box) has a long-term dream to reach the 2012 Olympics. Andy’s photo is a powerful marketing image. But as I thought about what Andy was trying to achieve, I was aware of deeper similarities between his world, and the world of IT production management.

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Counting the cost of energy consumption

Hot on the heels of the article in the May/June issue VitAL, ‘Delivering eco-friendly IT’, it’s nice to be able to report that vendors are starting to provide innovative additions to their solutions designed to give business leaders a helping hand towards delivering on their corporate social responsibility (CSR) strategy.

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