A GPS for your business
Anytime, anywhere information technology. Today’s planes and cars are equipped with GPS devices that can proactively warn you the moment you veer off course. Tony Probert, European managing director of Cherwell Software says the same peace of mind is now available for the IT professional.
Accurate, timely and available data is the key to a successful organisation, without easy access to critical information how can any organisation know its current status and be in a position to make decisions about what actions it needs to make on a day to day basis.
Information technology is experiencing a ‘revolution’ with the development of web technologies and the increasing capabilities of smartphones – they are changing the rules of the game in the way we receive and respond to critical information. Access to real time information can help organisations react immediately to situations and events that impact their business, delivering real time course correction data and creating a business GPS system.
I was recently speaking with 
Hot on the heels of the article in the May/June issue VitAL, 
As the head of service management at BBC Worldwide, Andrew Hutchinson is responsible for the provision of effective and efficient IT service desk operations.
The ITIL v3 revised guidance was published on May 30th 2007, with updated content including new concepts, revised processes, terms and definitions pertaining to the management of IT services based upon a lifecycle approach.
Forrester study shows 108% ROI 
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