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Latest Issue of VitAL Magazine

Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years.  “The [...]

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor. “Field service reps need access to [...]

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]