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Customer Comments

 

“Where ITIL adoption is concerned, opinion and information sources are widespread but often lack the voice of experience. VitAL magazine is clearly providing organisations that are embracing IT service management with practical and inspirational advice on ITIL adoption and its benefits, a welcome source of information.”

Patrick Bolger, chief marketing officer, Hornbill Systems.

 

“VitAL magazine covers topics around how IT implementations impact on businesses and their customer services. The quality of the articles is excellent and this has a lot to do with the calibre of the magazine’s contributors, who are experts in ITulips_458653T service management and best practices. EMC Ionix is pleased to contribute to the publication.

Suhela Dighe, marketing director, EMC Ionix

 

“VitAL is unique in its approach – it is one of the few publications that takes a holistic view of the importance of IT to the business. Not only does it recognise the evolving role of technology, but it gets under the skin of the topical issues which are driving IT forward. That’s the VitAL difference. G2G3 believes that VitAL is innovatory in its representation of technology and the modern business, and looks forward to working together for many years to come.”

Linda King, head of marketing, G2G3.

 

“VitAL has proven to be a high quality publication, which delivers focus on current issues from a comprehensive perspective. We will continue to use the magazine as a vehicle through which we can effectively communicate with the market and our customers.”

Caroline Wyatt, services manager, Pink Elephant EMEA.

 

“VitAL has proved to be an excellent match for NetSupport’s product range. Its service desk-focused content gives us great confidence that our advertising will reach the right audience and our account manager is always pro-active in looking for editorial options for us.”

 Chris Lovesey, UK marketing manager, NetSupport Ltd.

 

“Advertising with VitAL has become an integral part of the Wardown Consulting marketing strategy because of the audience it regularly reaches. Thought provoking editorial and relevant articles from industry leaders, along with a willingness to support our internal campaigns, make continued advertising one of our easier decisions.”

Rosemary Gurney, Managing Director, Wardown Consulting.

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Video

Features:

Does service really matter?

February 2, 2010

Does service really matter?

In these tough economic times, though it’s tempting to include service in the many cutbacks being made across the breadth of an organisation, it is important to remember that it’s precisely service that will keep your current customers and will continue to attract new ones, which is essential in surviving the downturn. The gap in [...]

USBs: An employee’s dream – IT’s worst nightmare

February 2, 2010

USBs: An employee’s dream – IT’s worst nightmare

Avoiding USB risk exposure, John Jefferis, vice president of Ironkey on how to define and enforce an effective USB security strategy.
USB drives, or memory sticks as they are sometimes referred to, are immensely popular and increasingly selected as the weapon of choice by employees looking for flexibility in their working environment. Having proved invaluable in [...]

One system to rule them all

February 2, 2010

One system to rule them all

A strategic IT initiative with many benefits, Phil Van Etten, chief executive of Azaleos outlines why many organisations are waking up to the potential of unified communications.
A couple of years ago the concept of unified communications (UC) was more a vision and hype of the vendor community than reality. Today this vision is slowly maturing [...]

Creating a global standard for IT knowledge, service, and execution

February 2, 2010

Creating a global standard for IT knowledge, service, and execution

As the world’s largest privately held commercial real estate firm, Cushman & Wakefield recognises the need to create a consolidated service desk. However, five years ago, the situation was very different. As Steve Kennedy, associate director of Cushman & Wakefield recalls.
 “The IT service desk was little more than a basic call-logging system, and, even then, [...]