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Customer Comments

 

“Where ITIL adoption is concerned, opinion and information sources are widespread but often lack the voice of experience. VitAL magazine is clearly providing organisations that are embracing IT service management with practical and inspirational advice on ITIL adoption and its benefits, a welcome source of information.”

Patrick Bolger, chief marketing officer, Hornbill Systems.

“VitAL magazine covers topics around how IT implementations impact on businesses and their customer services. The quality of the articles is excellent and this has a lot to do with the calibre of the magazine’s contributors, who are experts in ITulips_458653T service management and best practices. EMC Ionix is pleased to contribute to the publication.

Suhela Dighe, marketing director, EMC Ionix

“VitAL is unique in its approach – it is one of the few publications that takes a holistic view of the importance of IT to the business. Not only does it recognise the evolving role of technology, but it gets under the skin of the topical issues which are driving IT forward. That’s the VitAL difference. G2G3 believes that VitAL is innovatory in its representation of technology and the modern business, and looks forward to working together for many years to come.”

Linda King, head of marketing, G2G3.

“VitAL has proven to be a high quality publication, which delivers focus on current issues from a comprehensive perspective. We will continue to use the magazine as a vehicle through which we can effectively communicate with the market and our customers.”

Caroline Wyatt, services manager, Pink Elephant EMEA.

“VitAL has proved to be an excellent match for NetSupport’s product range. Its service desk-focused content gives us great confidence that our advertising will reach the right audience and our account manager is always pro-active in looking for editorial options for us.”

 Chris Lovesey, UK marketing manager, NetSupport Ltd.

“Advertising with VitAL has become an integral part of the Wardown Consulting marketing strategy because of the audience it regularly reaches. Thought provoking editorial and relevant articles from industry leaders, along with a willingness to support our internal campaigns, make continued advertising one of our easier decisions.”

Rosemary Gurney, Managing Director, Wardown Consulting.

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients. Pink [...]

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue. Having attended a recent seminar hosted by the Service Desk Institute (SDI), it reminded me that people [...]

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]