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“Where ITIL adoption is concerned, opinion and information sources are widespread but often lack the voice of experience. VitAL magazine is clearly providing organisations that are embracing IT service management with practical and inspirational advice on ITIL adoption and its benefits, a welcome source of information.”

Patrick Bolger, chief marketing officer, Hornbill Systems.

“VitAL magazine covers topics around how IT implementations impact on businesses and their customer services. The quality of the articles is excellent and this has a lot to do with the calibre of the magazine’s contributors, who are experts in ITulips_458653T service management and best practices. EMC Ionix is pleased to contribute to the publication.

Suhela Dighe, marketing director, EMC Ionix

“VitAL is unique in its approach – it is one of the few publications that takes a holistic view of the importance of IT to the business. Not only does it recognise the evolving role of technology, but it gets under the skin of the topical issues which are driving IT forward. That’s the VitAL difference. G2G3 believes that VitAL is innovatory in its representation of technology and the modern business, and looks forward to working together for many years to come.”

Linda King, head of marketing, G2G3.

“VitAL has proven to be a high quality publication, which delivers focus on current issues from a comprehensive perspective. We will continue to use the magazine as a vehicle through which we can effectively communicate with the market and our customers.”

Caroline Wyatt, services manager, Pink Elephant EMEA.

“VitAL has proved to be an excellent match for NetSupport’s product range. Its service desk-focused content gives us great confidence that our advertising will reach the right audience and our account manager is always pro-active in looking for editorial options for us.”

 Chris Lovesey, UK marketing manager, NetSupport Ltd.

“Advertising with VitAL has become an integral part of the Wardown Consulting marketing strategy because of the audience it regularly reaches. Thought provoking editorial and relevant articles from industry leaders, along with a willingness to support our internal campaigns, make continued advertising one of our easier decisions.”

Rosemary Gurney, Managing Director, Wardown Consulting.

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Product News

ITSM for iPad

June 7, 2013

ServiceNow has launched ServiceNow for iPad a touch-optimised app which it says makes IT and business applications mobile to improve accessibility, accelerate IT responsiveness and provide a better service experience across the enterprise.  FMC Corporation, one of the world’s leading specialty chemical companies, has been a customer of ServiceNow for the past four years.  “The [...]

New virtualisation solution

April 12, 2013

Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]

Service Management makes a splash

March 15, 2013

ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]

The HEAT is on

February 1, 2013

FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor. “Field service reps need access to [...]

Fusion launches Remedy ITSM Value Assessment

February 1, 2013

Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]