E-Warehouse is a privately owned independent software vendor. Our core product, Oxygen, is a web-enabled service desk application designed to enhance and reduce the cost of the business processes associated with exceptional service desk delivery.
We offer the most feature rich multi-service desk applications on the market designed to manage any of your service based departments.
Designed from the ground up as a true 100% web based application and one of the pioneers of the first ever on-demand SaaS (Software as a Service) Service and Help Desk applications.
Our core product offering Oxygen Service Desk is a process automation engine that simply interprets your pre-defined business processes and then mobilises the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire organisation.
Service Management is driven by processes not software and just by looking at your own internal business processes will give you a huge insight as to where you are and where you need to be with your current service desk requirements.
Get your business processes right, then map those processes to a good service desk tool. This combination will improve your service desk delivery.
We can provide a broad range of professional Service Desk solutions all built around our award winning web-based application Oxygen.
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL “Out of the Box” solution for your IT service management or simply need to map clearer business processes for Human Resources, Customer Services or facilities management.
Supporting your internal or external customers, Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.
We have worked with a number of different service scenarios and within multiple industry sectors our clientele include:-
Virgin Holidays, Fujitsu Business Services, MITIE Business Services, College of West Anglia, Domino’s Pizza Group, Leonard Cheshire, Barnsley NHS, Communities and Local Government.
Benefits to you include:-
- Process Automation Engine
Ensures per-defined processes are mobilised, accountable and auditable.
. - SLA Manager
Better quality of service.
. - Multiple Service Desk
Enables shared services and improves Return of Investment.
. - Fully Configurable
Complete control over customisation without the need of additional consultancy.
. - Complete Audit Trail
All activity time date and stamped for full reporting.
. - Manage tasks across multiple departments and organisations
Guarantee service requests are fulfilled once the responsibility has been correctly allocated.
. - 100% web based
No expensive infrastructure required, easy to access from anywhere.
. - Powerful Reporting Module
In built Management and Trend Reports, easily configurable.
. - On-Demand SaaS or Perpetual License Modelling
CAPEX or OPEX pricing structure to fit within your budget.
. - Easy and simple implementation
Gain quick benefits for your organisation
Discover which Oxygen Service Desk solution is right for you by visiting: www.e-warehouse.com/OxygenFeatures.htm
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T: +44 (0) 845 299 7539
A: Hampden House, Monument Park, Chalgrove, Oxfordshire, OX44 7RW
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