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House-on-the-Hill Software

 

For more than a decade House-on-the-Hill has provided complete service management solutions for more than 500 businesses worldwide. We are specialists in providing comprehensive solutions for any size business on time, in budget and uniquely tailored to your needs. House-on-the-Hill proudly produces SupportDesk; one of the most successful and flexible service management tools in the world. We offer installed solutions as well as subscription-based software as service solutions.

From out-of-the-box helpdesk packages to fully customised ITIL Service Management solutions our products are scalable to any environment and available in a wide variety of configurations including IT Service Management, Facilities Management and Customer Service & Support.

A major addition amongst the hundreds of new features for 2010 is SupportDesk Forms which allows the creation of attractive branded forms to make the end-user call submission experience simpler and more intuitive than ever. Include different fields, input validation and Q&A scripts and alter the look and feel of each form while running them all on the same underlying database.  Forms can be embedded into SharePoint or other network areas enabling quick and easy submission of data and immediate reduction in waste paper.

Designed and produced in the UK, House-on-the-Hill’s products are intuitive, cost effective and have a proven track record of excellence in organisations across the world.

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W: www.houseonthehill.com

T: +44 (0) 161 449 7057

E: info@houseonthehill.com  

A: 127 Stockport Road, Marple, Stockport, Cheshire, SK6 6AF

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Features:

Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients. Pink [...]

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue. Having attended a recent seminar hosted by the Service Desk Institute (SDI), it reminded me that people [...]

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]