iCore is the largest independent IT Service Management Consultancy in the UK. iCore has a long and impressive track record for providing pragmatic consulting solutions that deliver and embed effective IT service de
livery and reduce the cost of provisioning the operational services. This is achieved through strong leadership; a disciplined approach to process; outcome driven projects; and by drawing upon the deep, real world experience of our mature consultancy team who have a passion for excellence and who are determined to ensure we deliver successful and sustainable solutions.
Established in 1997, iCore delivers IT Service Management and IT Governance by providing a more flexible, pragmatic, personal, and client-focused approach when compared to some other generalist consultancies. iCore is ISO9001 certified which ensures our approach and delivery is consistent, well managed and documented.
At iCore we believe that it is not just about process, but it is about effective integration of the process with the people and the right tools for the job. Our services also include evaluation of technology and tools to support efficient service and a well-defined approach to organisational and cultural change.
Operationalise is the key word for iCore. The services provided by iCore have been designed to meet the demands of the modern IT service organisation and include the following:
- Service Strategy and Management System
Define your Service Strategy and overall Management System for IT Services including the Service Catalogue with underpinning Financial Management, Demand Management and IT Value Statement to demonstrate the true value provided to the overall Business Strategy.
- Service Organisation and Structure
Review the current IT service operation and define the structures required to ’operationalise’ the current and future service strategy. Also includes the provision of Interim Managers.
- Service Governance and Risk Management
Implement a proven Control Framework that ensures that you effectively manage risk and apply appropriate governance to the IT service environment. This framework is aligned with COBIT and meets SAS70 requirements.
- Service Transition and Deployment
Ensure you have effective processes and procedures for the transition of IT services into your production / live environment. This covers the design and implementation of ‘Gateway’ or ‘Tollgate’ process (aka Service Readiness and Service Wrap);
- Service Capability and Efficiency
Measure the capability of your service operation to meet the terms of your Service Objectives, e.g. Service Level Agreements (SLAs) or Key Performance Indicators (KPIs) ensuring there are ’no surprises’ during service/contract reviews
- Service Improvement Planning and Execution
Based upon an assessment of current maturity and capability, iCore will help you to define genuine problem statements and drive genuine business-led IT service improvement plans.
- Managed Service and Sourcing Solutions
Define and identify the right sourcing/partner options for your IT service operation and establish the correct management framework to support this solution/partner. This also includes iCore Centres of Excellence where we can provide resources to do this for you.
Working with many global, blue chip clients across market sectors, our solutions are focused on strong management, process discipline and pragmatic application of service management and governance best practice, with the primary aim to drive service improvement and commercial advantage into our clients’ IT service delivery.
iCore focuses on providing practical IT Service Management and IT Governance expertise, underpinned by a blended approach utilising all recognised best practice frameworks and methods, e.g. ITIL, COBIT, CMMI-SVC, Lean Six Sigma, SFIA, and PRINCE, and which has been used to meet various standards and regulatory requirements, e.g. ISO20000, ISO27001, SAS70.
Embedded within client teams, iCore has many years experience of driving them to deliver world class IT services, and our Service Management offerings are focused on:
- The design and implementation of the organisation, processes and technology required for a successful service operation, utilising our impressive background with best practice frameworks.
- Embedding the operational knowledge and skills required to carry out effective service provision and innovation. We frequently work alongside the clients’ own staff in coaching roles, as interim managers or in hands-on roles in the operational environment.
For more information about our services visit our website or for a more personal touch, call us on 0207 464 8883.
iCore – service management at its best
T: +44 (0) 207 464 8883
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