InfraVision inspire organisations to move from a Break/Fix culture to a Service led culture. This is achieved through the delivery of field proven – in over 200 companies – processes, procedures and work instructions, the skills and mindset for your staff to embrace the transition and the technology to act as a delivery mechanism.
InfraVision provides service, system and network management software and services that enable IT departments of large and mid-sized organisations, in the commercial and public sectors, to run their department as a business; a business with a clear service portfolio for its customers, thereby adding value to the core business of the organisation – in simple terms, less downtime, more productivity and more reliability.
InfraVision has many years experience with ITIL; the reference framework for setting up IT management processes within a service organisation. Unlike any other organisation, InfraVision is capable of turning the ITIL theory into viable and pragmatic best practice.
This achievement is only made possible through the combination of the Alignability Process Model, Service Desk Express and InfraVision’s proven implementation methodology. By delivering out of the box, ITIL aligned, yet pragmatic and immensely powerful processes in the Alignability Process Model, mirrored exactly in the Service Desk Express toolset, and equipping staff to be responsible for their roles and functions, the IT division is taken to a Service led approach, delivering tangible, measurable value to the business. Our solution’s ROI averages at 9 months, whilst other solutions take more than twice that time to get implemented, let alone start delivering value.
Our solution can be delivered as
- an on premise solution, i.e. on your servers
- a managed on premise solution, i.e. InfraVision look after it but it is on your servers
- a managed and hosted solution i.e. InfraVision look after it and host it in our data centre or
- as a Software as a Service (SaaS) solution, through our partnership delivery of Service Desk Express on the Force.com platform – if you already have
SalesForce.com in place it is a no brainer, if you don’t, then it simply provides an on demand approach to Service Management for your organisation on
a globally recognised platform.
Our project led implementation features workshops up front, examining the delta between our Service management blue-print and your business, and then it is a matter of tweaking the model and the solution, tweaking the training material and rolling out ready for business. Our customers bear testimony to the reality and success of aligning with InfraVision. Our customers include Danone, NATO, Coca Cola, University of Leicester, Openwork, South West London and St Georges Mental Health NHS Trust.
We integrate our solution with Active Directory, email and system management solutions. The Service Desk becomes the hub of all customer interaction, a fine example of this is the City of Rotterdam who now operate a shared services approach where everything from reporting a pot hole in the road, enquiring about refuse collection or contacting the Port authority as well as delivering “traditional” IT Services all passes through the same solution – ours.
Be inspired, be transformed; be a customer of InfraVision.
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T: +44 (0)1491 635340
A: Delegate House, 30A Hart Street, Henley-on-Thames, Oxon, RG9 2AL
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