RMS Services provides the people, processes, software and solutions to guide you through each step of the ITIL process.
Achieving Service Management maturity and the efficiencies and cost savings that go with it is the aim of every organisation – but is a long, complicated and continual journey, requiring changes to people, process and the underpinning solutions which, without expert advice and support, often grinds to a halt. To
assist with this, the RMS Business Transformation Team works with the RMS CSI Compass methodology which incorporates a suite of ITSM tools, including RMS, Business Intelligence, and Automation, to guide our customers through the journey to full IT maturity.
Enhancing this existing range of “across the board” ITIL modules is RMS Vision – an agile business intelligence tool with outstanding self service capabilities.
RMS Vision combines a powerful keyword search engine, with comprehensive graphical reporting to deliver real-time business intelligence and analytics on terabytes of data, eliminating data silos and permitting unrestricted cross-dimensional associations between data entries and spanning multiple data sources.
RMS Vision enables real time in-depth analysis of information across an organisation, exposing previously unnoticed trends and anomalies, speeding the decision making process and enabling agile decision making without the need for comprehensive training. Unlike other analysis tools of this type, the Vision interface has been designed to provide a search window that enables real language querying and interrogation of data at the desktop. Other features include the ability to easily adapt and re-run searches ‘on-the-fly’, as well as drill down to multiple levels of detail and explore different hypothesis at the same time.
The launch of this Google-like BI tool highlights a new and exciting addition to the RMS portfolio.
T: 01454 281265
F: 01454 281267
E: L.edge@rms.co.uk
