BCS supports best practice at the itSMF Awards

David Bingham, an ITIL solution architect, at Wipro, was recently announced as the winner of the Submission of the Year award sponsored by BCS, The Chartered Institute for IT for his paper: “The 9 Stepping Stones to Meaningful Service Strategy”.

Bingham collected the award, part of the itSMF service management industry awards, at a prestigious Awards Dinner, at the Novotel London West. The awards recognise outstanding achievements and significant contribution to the world of IT Service Management, showcasing the people and organisations that are at the forefront of the IT Service Management industry.

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The power of the app

These days there seems to be an app for everything. There are 20 or so ITIL ones for a start as well as a handful of ITSM ones. So I guess we can expect the march of the app to continue in 2012. In the January/February issue of VitAL we will feature a round-up of opinions from leading industry experts, but it is already clear that apps are making their mark.

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Nearly half of SMEs use cloud services

A new study has revealed that small and mid-sized buinesses (SMBs) continue to embrace advanced technology – including tablet computers, cloud services and virtualisation technology—at a rapid pace. According to the results of the recently released Spiceworks State of SMB IT survey, nearly half of SMBs have adopted tablet computers and cloud services, while IT budgets for the second half of 2011 saw the greatest jump in more than two years and that IT departments are continuing to add to their staff.

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Seasonal environmental advice

This time of year is a great opportunity to promote your values and encourage eco-friendly behaviour that will hopefully last long after the hangover has passed. Here are some top tips from environmental IT charity Global Action Plan for making your office Christmas a sustainable one.

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Corporates show the way for public sector IT

Cash-strapped public service departments can take lessons from the office management practices of global companies like ORC Group and The Grass Roots Group in delivering real savings ‘on the ground’. Cameron Kiss, London office administrator of finance software company ORC Group says departments should look for low-cost office software products that do more: “I always have too much to do, so time-saving is crucial. A software product that saves me time is a bit like a washing machine for a multi-tasking housewife. For example, I don’t organise staff holidays by hand any more. I just input data once and my software produces customised rosters and reports. This package, Holiday Scheduler, has freed up hours of my time.”

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