Employers who impose strict policies against the use of social networking tools designed for business are at risk of alienating ‘Generation Facebook’ from joining their organisation. Nearly half (47.8%) of younger workers (aged 16 – 24) claim they would not work for companies who impose such measures, according to new research from hyphen, the recruitment solutions provider.
Specialist volunteers are urgently needed to donate their skills to help homeless people in London over the festive season as part of Crisis at Christmas, running from Friday 23 December – Friday 30 December 2011.
Up to nine temporary centres will be set up in London by Crisis, the national charity for single homeless people, as part of Crisis at Christmas. The centres will provide vital companionship and hot meals for homeless and vulnerably housed people as well as essential services like health checks, housing advice, training and further education opportunities.
A worrying 60 percent of respondents surveyed by City Lifeline at this year’s IP Expo have lost access to the company’s IT system following an unexpected incident. The resulting unplanned downtime lasted for more than six hours for 40 per cent of the firms surveyed, leaving employees struggling to access essential business data, run operations or communicate effectively with customers.
A recent survey of over 150 recently graduated women, working for some of the top names in the IT industry, found that women brought key and different skills to work than men and that mixed gender teams worked far more constructively than all male or male-dominated teams.
The survey was carried out by the leading IT graduate careers website TARGETjobsIT.co.uk over a three week period in October and was launched at the annual ‘IT’s not just for the boys’ event, organised by TARGETevents before an audience of female undergraduates and the sponsors Bloomberg, Nomura, Barclays, CHP Consulting and BCS on November 4th.
The itSMF has launched its own professional service management credentialing programme – priSM (Professional Recognition for IT Service Management). Available exclusively to itSMF members, the programme for professional recognition and personal development in the ITSM industry provides a structured path for professional growth while maintaining a registry for professionals to track their continued good standing according to the itSMF. It says the programme will help ITSM professionals better define their career and enhance earning potential by attaining credentials within a measurable framework based on an individual’s existing training, experience, certifications and industry contributions.
Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]
A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients.
At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue.
Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]