May 24, 2013
ServiceNow says it can now offer enhanced mobile capabilities that provide IT with the ability to view and interact with their work anytime, anywhere. “The new mobile features require no additional configuration, customisation and implementation changes. ServiceNow for iPad just works,” says the company. “Touch-optimised, ServiceNow for iPad makes IT and business applications mobile to [...]
April 12, 2013
Ipanema Technologies has launched a new virtualisation solution, the virtual|engine. According to the company, with the virtual|engine, enterprises can deploy the Ipanema’s Autonomic Networking System (ANS) over their virtual infrastructure and guarantee the performance of their application portfolio like ERP, Unified Communications, cloud applications, video, social media, etc. over their entire corporate network including the [...]
March 15, 2013
ITSM solutions provider SysAid Technologies Ltd has announced that the largest operator of water parks and family entertainment centres in the US, Palace Entertainment, has selected its fully-integrated ITSM solution, SysAid 9.0. The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee [...]
February 1, 2013
FrontRange, has announced the latest release of its HEAT Help Desk solution that it says delivers flexible customer service and support for IT help desks, support centres and call centres. According to the company HEAT Help Desk 9.6 contains two major enhancements: Mobile Field Service and web-based Managers Monitor. “Field service reps need access to [...]
February 1, 2013
Fusion Business Solutions has launched a Remedy ITSM Value Assessment service that it says enables customers to realise the full benefits of their existing Remedy ITSM implementation. It is free of charge to existing Fusion customers. The ITSM Value Assessment evaluates the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, [...]