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Supplier Profile

A supplier profile is an in-depth interview and profile of the sponsoring company that spans over approximately four pages.  The profile consists of an interview, usually with a senior person within the business, and a following write up.  The way it works is relatively straight forward in so far as the editor would initially email over a set of questions to the interviewee allowing plenty of time to respond and removing the ‘on the spot’ feeling and once in receipt of the questions the editor would then follow up with a phone interview to add the ‘human element’.  The piece is then authored by the editor (adding extra kudos) it is then forwarded to the sponsor to check for factual accuracy, and finally it’s  published

 The types of questions to be expected are:

  • What are the origins of the business
  • What is the geographical spread
  • What products/services are on offer to the market
  • Have there been any recent acquisitions, if so what
  • What plans are there for growth and what does the future hold
  • What is your current view of the market in which you operate

 

To view an example of a supplier profile follow this link.

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Shifting up a gear

November 16, 2011

Shifting up a gear

Over the last three years outsource Service Management supplier The Internet Group has been scaling up its services to add the mid-market to its existing portfolio of SME clients. In the process it has had to tackle SDI and ITIL and fundamentally shift up a gear in the way it does business. Matt Bailey spoke [...]

Translating knowledge into results

November 16, 2011

Translating knowledge into results

A familiar name in the world of ITIL, Pink Elephant has been at the forefront of IT management best practise for over 30 years. Caroline Wyatt, Head of Corporate Development explains the company’s approach and offers an example of how its ‘classroom in the cloud’ approach to training is helping one of its clients. Pink [...]

Service Catalogues – Changing the face of IT

November 16, 2011

Service Catalogues – Changing the face of IT

At a recent seminar, the delegates chose the Service Catalogue as their focus. With this in mind, Cherwell Software’s Tony Probert, sets out to explore the business benefits for an organisation of developing and implementing a Service Catalogue. Having attended a recent seminar hosted by the Service Desk Institute (SDI), it reminded me that people [...]

Evolution of theory

November 16, 2011

Evolution of theory

Christine Headford, product director at RMS Services explains why continual service improvement (CSI) must evolve to include business intelligence (BI) and how HEROes – highly empowered and resourceful operatives can help. ITIL has been around a long time; it is 20 years since the first ITIL manuals started appearing on desks and IT professionals started [...]